Direct Line Group
ServiceNow Implementation
Release Management
IT Change Management
Transformation Roadmap
ServiceNow Implementation
Release Management
IT Change Management
Transformation Roadmap
Project Overview
From 2017 to 2018, Direct Line Group sought to revamp its IT Change and Release Management functions, shifting away from a third-party Remedy system to an in-house ServiceNow platform. Our team defined and implemented a comprehensive transformation roadmap, ensuring a smooth transition and enhanced oversight of change and release processes.
Key Objectives
- Transformation Roadmap
Develop a clear plan to modernize and streamline IT Change and Release Management. - ServiceNow Migration
Transition from a third-party Remedy platform to an in-house ServiceNow instance. - Enhanced Control & Oversight
Improve reliability, collaboration, and transparency across IT Change and Release functions.
Our Approach
1
Roadmap Development
We conducted a thorough analysis of existing processes, pinpointed inefficiencies, and crafted a step-by-step plan to guide the transformation.
2
ServiceNow Implementation
We led the transition from Remedy to ServiceNow, ensuring minimal disruption and seamless adoption of new workflows for both Change and Release Management.
3
Holistic Process Improvement
By integrating best practices and focusing on collaboration, we optimized approvals, reporting, and overall governance—leading to more efficient and controlled IT changes.