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Services & Solutions

Expertise That Transforms

Tailored IT & Business Solutions for Real Results

Consultancy & Advisory

Consultancy & Advisory

Align your business and IT strategies with insights from industry experts who understand your unique challenges.

Implementation Services

Implementation Services

Enjoy seamless change management as we integrate IT Service Management and ServiceNow solutions with minimal disruption.

Managed Services

Managed Services

Focus on your core business while our proactive management and support ensure your IT operations run flawlessly.
Service Disciplines

We apply our three core services to these complementary service disciplines

Service Management

Streamline IT processes, elevate service quality, and align with business goals.

ServiceNow

Unify and automate workflows with a powerful, scalable ServiceNow platform.

Service Management

Consultancy & Advisory Services

Consultancy & Advisory Services

Optimize processes for seamless service delivery. AVANA transforms your service management with proven expertise and frameworks.

Implementation

Implementation

From process redesign to full organizational restructure, AVANA delivers robust service management solutions for superior operational efficiency.

Managed Services

Managed Services

Let AVANA handle your service management. We manage ITSM end-to-end so you can focus on strategic priorities.

ServiceNow

Consultancy & Advisory

Consultancy & Advisory

Embarking on ServiceNow or exploring new possibilities? AVANA guides you with expert consultancy to maximize your platform investment.

Implementation

Implementation

From minor tweaks to major deployments, AVANA implements ServiceNow solutions—including ITSM, ITOM, and CSM—for transformative business outcomes.

Managed Services

Managed Services

Rely on AVANA for ServiceNow maintenance, upgrades, and roadmaps—ensuring a seamless platform and continuous improvement.

Methodology

The core services of Consultancy & Advisory, Implementation & Managed Services are built on a sound end to end methodology designed to ensure a successful journey.

Step 1: Assess & Advise

Discover
Discover

conducting research, surveys, workshops and interviews and analysing data to gain insights into the business

Collaborate
Collaborate

through a series of playback sessions, collectively we ensure the discovery phase has truly identified the pain points and the areas of opportunity

Propose
Propose

a set of proposals will be defined that are actionable and data & evidence driven that would then be explored

Evaluate
Evaluate

a comprehensive evaluation report is delivered that presents all of the findings and the options on how best to proceed

Step 2: Delivery

Project Goals
Project Goals

identify the projects goals and where along the project timeline they need to be delivered

Desired Outcomes
Desired Outcomes

determine the outcomes that you want to see materialise and when

Risks & Constraints
Risks & Constraints

identity any early risks or constraints that may need to be managed, this could be people, process or tech

Project Resources
Project Resources

determine both the project resources and the projects stakeholders

Budget
Budget

identify and have approved the project budget

Milestones
Milestones

document and approve milestones and ensure they get clearly reported against

Step 3: Run

Account Management
Account Management

dedicated account manager that ensures the services are always delivered and the customer is always listened to

Service Level Agreements
Service Level Agreements

SLAs defined and the services delivered against, with full transparency on ways of working

Governance Frameworks
Governance Frameworks

with the right governance meetings in place, you will always feel you have the channels to engage with us

Reporting & Analytics
Reporting & Analytics

Monthly reporting along with detailed analysis to bring more than just numbers to the table

Performance Reviews
Performance Reviews

with a 360 model in place, we allow our clients to review our performance as well as the performance of the services we deliver

Methodology

The core services of Consultancy & Advisory, Implementation & Managed Services are built on a sound end to end methodology designed to ensure a successful journey.

Step 1: Assess & Advise

Discover
Discover

conducting research, surveys, workshops and interviews and analysing data to gain insights into the business

Collaborate
Collaborate

through a series of playback sessions, collectively we ensure the discovery phase has truly identified the pain points and the areas of opportunity

Propose
Propose

a set of proposals will be defined that are actionable and data & evidence driven that would then be explored

Evaluate
Evaluate

a comprehensive evaluation report is delivered that presents all of the findings and the options on how best to proceed

Step 2: Delivery

Project Goals
Project Goals

identify the projects goals and where along the project timeline they need to be delivered

Risks & Constraints
Risks & Constraints

identity any early risks or constraints that may need to be managed, this could be people, process or tech

Project Resources
Project Resources

determine both the project resources and the projects stakeholders

Budget
Budget

identify and have approved the project budget

Milestones
Milestones

document and approve milestones and ensure they get clearly reported against

Step 3: Run

Account Management
Account Management

dedicated account manager that ensures the services are always delivered and the customer is always listened to

Service Level Agreements
Service Level Agreements

SLAs defined and the services delivered against, with full transparency on ways of working

Governance Frameworks
Governance Frameworks

with the right governance meetings in place, you will always feel you have the channels to engage with us

Reporting & Analytics
Reporting & Analytics

Monthly reporting along with detailed analysis to bring more than just numbers to the table

Performance Reviews
Performance Reviews

with a 360 model in place, we allow our clients to review our performance as well as the performance of the services we deliver

FAQS

Answers to Your Top Queries

Find the answers to frequently asked questions about our services and offerings and how we can help you transform your business.

How long does a typical project take?

Each project timeline depends on its complexity and scope. We’ll provide a clear schedule and milestones during our initial consultation to ensure transparency and efficiency.